Help & Support
Find quick solutions to common account and security questions.
Frequently Asked Questions
Simply log in with your normal email and password. Our system automatically clears the deactivation status and cancels any pending 30-day deletion schedule upon successful verification.
You can use one of your downloaded 8-digit backup codes to bypass 2FA during login. If you have lost both your authenticator and backup codes, please contact support below.
Data exports are processed by a background job every 30 minutes. Once generated, a JSON archive containing your full account history and profile data will be emailed to your address.
If an administrator flagged your account or a security policy required a reset, your account flag
mustChangePassword was enabled. You must update your password before accessing the dashboard.